Privacy Policy

1. Introduction

Welcome to Upctox. We are committed to protecting your privacy and ensuring the confidentiality of your personal data. This Privacy Policy outlines how we collect, use, store, and protect your information when you use our Binary Trading platform or any other services provided by Upctox.

By accessing or using our services, you consent to the practices described in this Privacy Policy.

2. Who We Are

Upctox is a financial services provider offering digital trading products, including Binary Options, Cryptocurrency trading, and other investment tools. We operate under applicable laws and regulations governing financial services, cryptocurrency, and data privacy.

3. Information We Collect

We may collect and process the following categories of personal data:

a. Personal Identification Information

• Full name
• Date of birth
• National identification or passport number
• Address
• Contact number
• Email address

b. Account Information

• Username
• Trading activity
• Wallet addresses
• Deposit and withdrawal history
• KYC verification documents

c. Financial Data

• Bank account details (if applicable)
• Card details (where required)
• Transaction records

d. Technical Data

• IP address
• Device information
• Browser type
• Location data
• Cookies and usage logs

4. How We Use Your Information

Your personal data is used to:

• Verify your identity and meet regulatory compliance (KYC/AML)
• Provide access to our Binary Trading platform
• Process trades, deposits, and withdrawals
• Communicate important updates
• Improve our services and user experience
• Prevent fraud and unauthorized activities
• Offer customer support and dispute resolution
• Promote related features, referral programs, and promotions (only where consent is provided)

5. Legal Basis for Processing

We process your data based on one or more of the following grounds:

• Your consent
• Performance of a contract
• Compliance with legal obligations
• Our legitimate interests, such as platform integrity, marketing (where applicable), or risk management

6. Data Retention

We retain your data for as long as necessary:

• To provide services
• To comply with legal or regulatory obligations
• For audit and security purposes

For up to 7 years after your last activity on the platform, unless deletion is requested (subject to restrictions).

7. Data Sharing and Disclosure

We may share your data with:

• Regulatory authorities, if legally required
• Third-party service providers (e.g., payment processors, hosting providers, KYC verification partners)
• Affiliates or partners assisting in service delivery
• Legal representatives during dispute resolution

We never sell your personal data to third parties.

8. International Data Transfers

Where data is transferred outside your country of residence, we ensure appropriate safeguards, such as:

• Standard contractual clauses
• Data processing agreements
• Compliance with applicable data protection laws (e.g., GDPR if applicable)

9. Your Privacy Rights

Depending on your jurisdiction, you may have the right to:

• Access your data
• Correct inaccurate information
• Request deletion of your data
• Object to or restrict processing
• Withdraw consent at any time
• File a complaint with a data protection authority

You can make these requests by contacting: privacy@upctox.com

10. Cookies and Tracking Technologies

We use cookies to enhance functionality, remember preferences, and analyze platform usage. You may manage cookie settings in your browser or opt out where permitted.

11. Security Measures

Upctox employs technical and organizational security practices including:

• SSL encryption
• Multi-factor authentication (2FA)
• Regular security audits
• Access controls
• End-to-end encrypted communications

While we strive to protect your data, no system is 100% secure. Users are responsible for maintaining the confidentiality of their login credentials.

12. Use by Minors

Our platform is not intended for use by individuals under 18 years. We do not knowingly collect or store data from minors. If we discover such data has been collected, we will delete it immediately.

13. Third-Party Links

Our platform may contain links to external websites or apps. We are not responsible for their privacy practices. Always review the privacy policies of third parties before sharing your data.

14. Changes to This Policy

We may update this Privacy Policy from time to time. You will be notified via email or a platform notice when changes occur. Continued use of our services means you agree to the updated terms.

15. Contact Us

If you have questions or need further clarification, contact:

Upctox Privacy Office
Email: privacy@upctox.com
Telegram: @Upctox_Supportbot