1. Introduction
At Upctox, we value our clients' trust and are committed to delivering secure, compliant, and transparent financial services. This Refund Policy outlines the circumstances under which users of the Upctox platform—including those participating in Binary Trading, Cryptocurrency Trading, Auto Trading, Contracts, and other services—may be eligible for refunds.
Binary Options and cryptocurrency investments are inherently high-risk, short-duration financial instruments. Therefore, all users must understand the specific terms under which refunds are granted, as not all transactions are eligible.
By accessing or using any of our services, you acknowledge and accept the terms of this Refund Policy.
Important: This Refund Policy applies universally to all Upctox clients regardless of account type (Starter, Premium, Corporate) or country of residence.
2. Scope of the Refund Policy
This Refund Policy applies to the following services provided by Upctox:
- Binary Trading (including Daily Free Signals)
- Auto Trade/Robot Trade Features
- Manual Contract Investments
- Deposit Bonuses and Promotions
- Upgrades (e.g., to Premium or Corporate accounts)
- Wallet or card fees for trading access
3. General Refund Conditions
Refunds are not guaranteed under normal circumstances due to the nature of digital and time-sensitive trades. However, Upctox may offer refunds under specific, verifiable conditions outlined in this policy.
Refunds may be considered if:
- A technical error or system failure occurred on our platform during a trade.
- A trade was executed based on an invalid signal issued by Upctox (as officially announced).
- Duplicate deposits were made unintentionally and not used.
- Funds were debited but not credited to the user's account within a reasonable time frame.
- A card fee or deposit was charged but trading access was not granted.
- Refunds are required by law or regulation.
Refunds are not available in the following cases:
- You incurred losses as a result of market volatility or misjudged trade execution.
- You voluntarily placed a trade using your own analysis.
- You changed your mind after making a deposit or opening a trade.
- You used the trading system outside of provided guidelines or time frames.
- You failed to complete the verification (KYC) process after depositing.
- Your account was suspended due to violation of terms of service or fraudulent activity.
4. Binary Trading and Free Signal Refunds
Binary trades executed based on the official free signals provided by Upctox are eligible for compensation only under these conditions:
- The signal was confirmed invalid or incorrect by Upctox due to technical or administrative error.
- The affected trade was placed strictly following the instructions provided (e.g., correct time, amount, signal direction).
In such cases, Upctox may offer:
- Compensation to the main wallet
- Reversal or replacement of trade outcome
- Deposit bonus equivalent to lost funds
Note: Only users who placed trades on time and as instructed are eligible for compensation or refunds.
7. How to Request a Refund
To submit a refund request, users must:
- Contact the Upctox Support Team via official Telegram bot or email.
- Provide your username, transaction reference, date, and a clear explanation of the issue.
- Submit supporting evidence (e.g., screenshots, wallet logs, timestamps).
Time Limit: All refund requests must be made within 72 hours of the transaction or incident.
8. Processing Time
Once your request is received:
- It will be reviewed within 3 business days.
- If approved, the refund will be issued to your original payment method or Upctox wallet within 7 business days, depending on the case.
- You will be notified of the outcome by the support team.
9. Fraud Prevention and Abuse
If a refund request is found to be fraudulent or misleading, Upctox reserves the right to:
- Suspend or terminate the user's account
- Withhold any pending bonuses or funds
- Report the matter to relevant authorities
10. Chargebacks
Initiating a chargeback with your bank or payment provider without contacting Upctox first is considered a violation of our terms. This may result in:
- Immediate account suspension
- Loss of access to future services
- Legal follow-up or blacklisting on financial platforms
Important: Please always attempt to resolve issues directly with our support team before initiating chargebacks.
11. Dispute Resolution
If you're dissatisfied with a refund decision, you may escalate your case by:
- Contacting the Upctox Support Escalation Team
- Filing a formal complaint via email: disputes@upctox.com
All disputes are reviewed independently and fairly.
12. Policy Updates
This Refund Policy may be updated periodically to reflect regulatory changes or improvements in our services. All users will be notified via platform announcements or email.
Your continued use of Upctox services after updates constitutes acceptance of the revised policy.
For questions or refund requests, reach out via: